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support:plans [2012/04/18 20:45] admin |
support:plans [2016/06/28 22:38] (current) |
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| - | ===== Support Plans ===== | + | ====== Support Plans ====== |
| - | === Annual Support === | + | ==== Annual Support ==== |
| DISC provides phone-in support, documentation and updates, as well as major investments in R&D to constantly upgrade all Omnidex products and expand their functionality. Your annual maintenance fees cover these on-going services which are available at three levels. | DISC provides phone-in support, documentation and updates, as well as major investments in R&D to constantly upgrade all Omnidex products and expand their functionality. Your annual maintenance fees cover these on-going services which are available at three levels. | ||
| - | === Response Center Support (RCS) | + | === Response Center Support (RCS) === |
| - | Includes all DISC support services, including response center support and free updates | + | Includes all DISC support services, including response center support and free updates of software and documentation for new releases of licensed software. RCS must be purchased for the first copy of any Omnidex product, on a primary server for the first year. Organizations wishing to retain Response Center Support thereafter must continue RCS on the primary server at a minimum at one site. |
| === Software Materials Support (SMS) === | === Software Materials Support (SMS) === | ||
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| === Extended Software Materials Support (ESMS) === | === Extended Software Materials Support (ESMS) === | ||
| + | Customers with multiple servers licensed to run Omnidex products may elect to retain full support on a primary machine and distribute software and documentation updates to other licensed servers at the same physical or remote sites. The internal distribution of software and updates qualifies organizations to purchase Extended Software Materials Support at 40% of the Software Materials Support price. | ||